ITEX in Toronto

SM

- Marketplace

ONLINE NEGOTIATION TRAINING COURSE
Practical, Interactive and Fun: In the simulated negotiations, you can experiment and act in ways that you
would never consider in the real world. Learn not only from your successes, but also from your failures.
Date: Open Registration
Location: Online
Cost: $199 ITEX

Course Description: The course is made up of 8 modules, 7 of which are simulated negotiations that
you will conduct with interactive computer characters. The characters make statements, ask questions,
use difficult tactics, express strong emotions, and otherwise create difficulties for you. You will have to
react to what the character says, answer questions, ask other questions, and try to negotiate the best deal.
If you do not negotiate the best deal, you will be told why and asked to try again. If you get stuck, a “help”
feature will point you in the right direction. In the simulated negotiations, you can experiment and act in
ways that you would never consider in the real world. You will learn not only from your successes, but also
from your ‘failures’. Once you have negotiated the best deal, you will be able to review Notes setting out
the theory of why a particular approach was successful and discussing how the concepts you have used can
be applied in the real world. The Notes also provide tips for future negotiations. You will be able to
download all 67 pages of the Notes at the end of the course and therefore have a short book to keep as
reference material.

The material taught in this course is based on the material presented in the three-day Stitt Feld Handy Group
public Negotiation Workshop. This course is part of the Executive Certificate in Conflict Management 
and the new Advanced Certificate in Workplace Coaching.

Learning Objectives The course will teach you:
-The difference between positional and interest-based negotiation
-What your negotiation tendencies are
-When to say yes and when to say no
-How to negotiate as part of a team
-How to deal with difficult and deceptive negotiators
-Strategies for making a cold call – initiating a negotiation
-How to negotiate with an inflexible bureaucrat
Contact ITEX Barter Canada at 647.477.5414 or email your Trade Director for details.

Online Difficult Conversations Course

Practical, Interactive and Fun: In the simulated conversations, you can experiment and act in ways that you
would never consider in the real world. Learn not only from your successes, but also from your failures.
Date: Open Registration
Location: Online
Cost: $99 ITEX

Course Description: The Stitt Feld Handy Group Online Difficult Conversations Course is designed to help
you have the hard but necessary conversations that we all have to face. You take the course over the
internet and can pause at any time, picking it up days later from where you left off. In each of the 5 course
modules, you will take part in a simulated conversation with an interactive computer character. The characters
make statements, ask questions, use difficult tactics, express strong emotions, and otherwise create
difficulties for you. You will have to react to what the character says, answer questions, ask other questions,
and try to achieve your objective. If the conversation does not go as well as it can, you will be told why and
sent back to the spot where you made your wrong turn so you can try again. At the end of the course, you
will find downloadable notes that you can save for future reference. The material taught in this course is
based on the material presented in the Stitt Feld Handy Group public Dealing with Difficult People workshop
and some of the ideas in the books Difficult Conversations: How to Discuss What Matters Most by Douglas
Stone, Bruce Patton and Sheila Heen, and Fierce Conversations: Achieving Success at Work & in Life One
Conversation at a Time by Susan Scott. This course is part of the Executive Certificate in Conflict Management
and the new Advanced Certificate in Workplace Coaching.  Executive Certificate in Conflict Management and
the new Advanced Certificate in Workplace Coaching.

Learning Objectives You will learn:
How to deliver difficult messages clearly and powerfully
How to confront someone without provoking them
How to persuade difficult people
How to begin a difficult conversation
How to discuss issues that take you by surprise
How to manage strong emotions
Contact ITEX Barter Canada at 647.477.5414 or email your Trade Director for details.

Keywords: Negotiation Training , Online Courses , Difficult Negotiations